Customer Dispute Resolution

Customer Dispute Resolution

We’re here to help. If something isn’t right with your order, please let us know so we can fix it quickly and kindly.

1. How to Submit a Dispute or Concern

If you have an issue with your order — damaged items, missing items, wrong product delivered, billing error, or anything else — please contact us directly:

📧 Email: adjesusworks@proton.me
🕒 Response Time: We typically respond within 24–48 hours on business days.

To help us resolve your issue quickly, please include:

  • Your full name

  • Order number

  • Description of the issue

  • Photos (if the item arrived damaged or incorrect)

2. What Happens Next (Our Process)

Once we receive your message:

  1. We review your claim and request any additional information if needed.

  2. We offer a resolution, such as:

    • Replacement product

    • Refund

    • Store credit

    • Shipping a missing item

  3. You approve the solution, and we complete it promptly.

We aim to resolve all disputes within 3–5 business days, often sooner.

3. Before Filing a Chargeback

Please reach out to us directly before filing a dispute with your bank or credit card company.

Most issues can be resolved faster and easier when you contact us first — and it helps prevent delays on your refund or replacement.

4. Your Satisfaction Guarantee

We want you to love what you ordered. If you’re unhappy for any reason, we will work with you to make it right.

Depending on the situation, we offer:

  • Full or partial refunds

  • Free replacements

  • Expedited shipping on corrected orders

  • Personalized support to resolve subscription issues (if applicable)

Your trust matters to us, and we take every concern seriously.

5. Fraud Prevention Notice

To protect all customers, we may require order verification in situations such as:

  • Mismatched shipping/billing addresses

  • High-value orders

  • Suspicious activity flagged by payment processors

This helps ensure safe and secure shopping for everyone.

6. Escalation

If you're unhappy with the initial resolution, you can request an escalation.

Your case will be reviewed by a senior support specialist, and we will do everything possible to resolve the issue fairly and promptly.

7. Contact Information

Customer Support: adjesusworks@proton.me
Mailing Address: 3799 Sylvia Lane, Auburn, CA 95602
Support Hours: Monday–Friday, 9 AM–5 PM PST

We’re committed to providing a positive experience and will always treat you with respect, fairness, and transparency.